- TERMS & CONDITIONS -
By purchasing any Azalea Calligraphy & Design product and/or service, you acknowledge and agree to the terms and conditions below
Our designs are thoughtfully created and all elements are intentionally selected to create the best overall design. We do not offer any major changes to the design layouts featured in our Semi-Custom Collection. When choosing your Semi-Custom suite design we recommend paying special attention to the wording layout.
It is important that proofs are carefully checked over before proceeding to print, as we are not able to offer any amendments once it has been approved.
We are unable to guarantee that our papers, envelopes, and embellishments will always be available. Should any of your selection become unavailable, we will notify you with alternatives closest to your selection. We do work with suppliers to ensure that our paper materials are available for your orders.
Our services are offered on a first come, first served basis. Occasionally, we may become fully booked and unable to accept new orders. We recommend placing your order as early as possible to secure your place in our production schedule. In the event that an order is placed and we are unable to fulfill the said order, a refund will be given.
From the day of purchase, client will be contacted within 7 business days with the first proof of the design. Upon approval of your design, normal printing time frames are 3-5 weeks. Please allow an additional 2-3 weeks if you are adding any embellishments.
On the rare occasion that we should require to change or extend these dates, you will be notified immediately. It is important to consider that design revisions beyond the free revision and/or delays in feedback may affect the timeline and potentially delay your order.
SCREEN VS. PRINT
We do our best to display all products and materials and colours as accurately as possible. However, please keep in mind, what you see on a screen may be slightly varied to the finished or actual product. The colour you see will vary depending on your device’s screen or monitor.
Calligraphy is handwritten in nature, please note there will be slight letter form, script, and placement variances throughout.
Our handmade papers are naturally sourced and made by hand, which means there will be variations in shape, size, and weight between papers. Our letterpress printing process features matte inks that are hand-mixed, slight variances in ink colour are to be expected. We celebrate the variations that are inherent to these handmade items.
PRICING & PAYMENTS
All pricing are in Australian Dollars and do not include postage costs. All costs are subject to change without further notice. On the rare occasion that a product is incorrectly priced, we reserve the right to cancel or refund the order.
Should images of work curated by Azalea Calligraphy & Design be published, Azalea Calligraphy & Design must be correctly credited and notified of the publication prior to its feature. This is valid to both printed publications and online blog features.
We retain the rights to post your invitations/wedding goods on our website and social media. If there is an issue with us doing so, please advise beforehand.
You will be notified of shipping time frames and options once production is completed and your goods are ready to be sent. Once paid for, goods will be shipped via tracked Australia Post unless client requests for a different courier service.
We have no guarantee or control over shipment time frames (besides the information provided via the tracking number) and advise ordering your suite as early as possible to allow for any potential shipment delays. We are not responsible, nor may be held liable for any losses, damages or delays due to shipping.
International orders may be liable for taxes or tariffs upon entry to your country, these are the responsibility of the client.
It is the clients responsibility to properly check and approve the proof sent to them. Please make sure that details such as spelling, addresses, names, dates, layout, sizes, and colors are properly checked before sending your approval as we cannot make any amendment if the order has been approved and printed. Should there be any error in the print after client has checked and approved the proof, Azalea Calligraphy & Design will not be held responsible nor obligated to provide any refund, credit, or exchange.
You will receive 1 complimentary proof round for minor revisions to text, layout/calligraphy and one final design proof, to approve revisions (if required) before proceeding to print. Any further proof rounds required will incur an additional fee of $200.00 AUD per revision.
Although we thoroughly check over all handwritten goods, occasionally errors may occur. In this instance, please contact us immediately and we will send a correction or refund the amount paid for the incorrectly written goods, if a correction is not available for any reason. If the error is on the list provided by you, the correction will incur additional writing/shipping costs.
REFUNDS & CANCELLATION
Due to the handmade nature of calligraphy and of our products, we are not able to offer refunds, returns, or cancellations.
Should a mistake be made on our part, we will either reprint or provide a credit for the misprint. If there is an error with the wording/design approved by the client, the costs of reprinting are the responsibility of the client.
All designs, images and artwork on this site are protected by copyright and are the sole property of Azalea Calligraphy & Design unless otherwise indicated. This includes all designs, images and artworks used during the proofing process. Under no circumstances may this work be used for personal use, nor may it be re-purposed or derivative works be made from it.